Refund policy

Refund Policy

At Vibe & Vitals, we want you to love every item you purchase.

Please review the policy below for returns, exchanges, and refunds.

🩵 Eligibility for Returns & Exchanges

Because all items are made-to-order, we only accept returns or replacements if:

      The product arrives damaged

       The product has a manufacturing defect

       The product received is incorrect

To be eligible, you must contact us within 7 days of receiving your order with:

 

Your order number

Photos of the product and issue

⛔ Non-Returnable Items

Wrong size ordered

Buyer’s remorse

Items damaged due to misuse

Customized items (unless defective)

💸 Refunds

 

If your claim is approved, you may choose:

A replacement item

A store credit

A full refund to your original payment method

Refunds typically take 3–7 business days to process.

📩 To request a refund:

Email us vibeandvitals@gmail.com with your order number and photos, and we will assist you promptly.